At M TECHUB PVT LTd., we stand behind the quality of our services and our commitment to customer satisfaction. Our refund policy is designed to ensure a fair and transparent process for requesting and receiving refunds.
Eligibility for Refund
Refunds may be granted under the following conditions:
- Non-Delivery of Service: If services are not delivered within the agreed-upon timeframe as per the service contract.
- Non-Conformance to Specifications: If the delivered service does not match the description or the agreed-upon project specifications.
- Service Quality Issues: If the delivered service has verifiable defects or quality issues that significantly impact its usability and were not rectified within a reasonable time frame upon notification.
- Breach of Contract: If a breach of the agreed-upon contract terms occurs and it’s not resolved amicably.
Notice of Dissatisfaction Clients must express their dissatisfaction and the intent to request a refund within a defined period, typically within 7 days after the delivery of the service.
Assessment Period Upon receipt of a refund request, M TECHUB PVT LTd. will initiate an assessment period of up to 14 days to review the case and validate the claim.
Processing of Refund Once the refund is approved, it will be processed and credited back to the original payment method or issued as company credit, at our discretion, within 30 working days.
Non-refundable Services Certain services are non-refundable, including:
- Custom solutions that are specific to the client’s project.
- Time spent in consultations, strategy sessions, or planning.
- Any third-party costs incurred on behalf of the client that are non-recoverable.
Exchange Policy Instead of a refund, clients may opt for an exchange of services, where feasible. This is subject to discussion and agreement with M TECHUB PVT LTd..
Limitations The refund does not cover any changes made to the delivered service by the client or third parties, nor does it cover issues related to client-side errors.
Contact Information For any refund-related inquiries or to submit a refund request, please reach out to us at the designated contact point: email@example.com.
Please include your order number,
service details, and a clear explanation of the issue. Our customer service team will guide you through the refund process.
Final Decision The final decision for refund requests lies solely with M TECHUB PVT LTd. after careful consideration of all aspects involved.
Policy Amendments M TECHUB PVT LTd. reserves the right to amend this refund policy at any time to reflect changes in our service offerings or regulatory requirements.
Acknowledgment By purchasing services from M TECHUB PVT LTd., the client agrees to the terms outlined in this refund policy.
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